We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens as a result of which you can claim warranty. Legally, you are required to report the defect to us within two months of discovering it. If the defect falls within the warranty, we will take care of repair or replacement free of charge.


It is always possible that something does not quite go as planned. We advise you to first report complaints to us by sending an e-mail to info@hairmaxlasertherapy.shop. If this does not lead to a solution, it is possible to submit your dispute for mediation via the ODR platform of the European Commission to be found at http://ec.europa.eu/odr.